Frequently Asked Questions
Everything you need to know about your Laura Canada shopping experience.
What is the return policy for online orders?
We offer a 30-day return policy from the date of purchase. Items must be unworn, unwashed, and have all original tags attached. Returns can be made by mail or at any Laura or Melanie Lyne store location across Canada.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free standard shipping on orders over a certain threshold, while a flat rate applies to orders below that amount. Express shipping options are also available at checkout.
How do I find the right size for me?
Each product page features a comprehensive size guide. We offer a wide range of fits, including Petites, Plus, and Plus Petite, to ensure every woman finds her perfect silhouette.
Can I track my order once it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Laura gift cards. We also offer flexible payment options through partner services like Afterpay.
Do you offer price adjustments?
We offer a one-time price adjustment if an item is marked down within 14 days of your original purchase. Please contact our customer service team with your order number to request an adjustment.